All articles
Strategy

Being reactive is not a strategy. Legacy wins do not add up to a strategy

By Adam Hartung · 29 April 2025 · 1 min read

Being reactive is not a strategy. Legacy wins do not add up to a strategy

Too often organizations look at a string of customer wins and think they have a strategy. Basically, “keep doing what we’ve done.” But that is not a strategy. And reacting to customers is not a strategy. Strategies proactively point your organization in the direction of future growth. To succeed you must study trends to determine where future revenues lie, then invest in innovations that will build on trends to develop the revenues while investing in new customers and markets that will generate growth and future value creation.

‍

Share this article

Enjoyed this?

Get new articles by email.

Keep reading

Your Secret Customer Score
Strategy1 min read

Your Secret Customer Score

the knowledge economy is making possible the unprecedented understanding of customer relationships for companies.

Gabor George Burt · 29 April 2025